Terms of service

The terms of your EchoMi Legacy plan

Last updated: October 3, 2026

1. Who you are dealing with

EchoMi Legacy is provided by Innovnt AI Corp., operating as FlowSolve.ai ("we", "us"). Your card statement will show FlowSolve. Our GST/HST registration number is 768804577RT0001. Contact us at hello@echomi.ai or 75 Concession 11 Road East, Freelton, Ontario L8B 1H7, Canada.

"You" means the person who buys the plan. "Your parent" means the person the plan is for, who may also be you. By completing checkout, you agree to these Terms and to our Privacy policy. We email you a copy of these Terms after you buy.

2. What EchoMi Legacy is

EchoMi Legacy is a personal companion that helps your parent remember family dates, stay close to the people they love, and preserve their stories, letters and wishes for the family. A real person, called a Story Steward, sets it up with your parent.

We are releasing features in stages. Your Story Steward will tell you which features are available when your parent starts, and we will email you as new ones arrive. If a feature you paid for is not available within 90 days of your purchase, you may cancel for a full refund.

3. Plans and prices

Add-ons are priced on our website. Prices are charged in the currency you choose at checkout, Canadian or US dollars. Canadian GST or HST is added where it applies and shown at checkout before you pay. The first-year price of a gift plan includes the one-time Story Steward setup.

4. Automatic renewal and cancelling

Monthly and yearly plans renew automatically on the same card until you cancel. For yearly plans, we email you at least 30 days before each renewal with the date and amount.

To cancel, email hello@echomi.ai or reply to any of our emails. Cancelling stops the next charge. Your plan stays active until the end of the period you have paid for.

5. Refunds

• 30-day guarantee: if you are not happy for any reason, ask within 30 days of your first purchase and we refund you in full.
• Renewals: if a yearly renewal charge was a surprise, ask within 14 days of the charge for a full refund.
• Monthly plans: cancel any time to stop the next charge. Past months are not refunded after the first 30 days.
• Printed items: once a printed book has been printed for your family, it cannot be refunded unless it arrives damaged or wrong, in which case we replace it.
• If your parent declines the gift: we refund you in full, however much time has passed, as long as setup has not started.

Refunds go back to the original card, usually within 5 to 10 business days. Nothing in these Terms limits refund or cancellation rights you have under the consumer protection law where you live.

6. Gifts

When you give EchoMi Legacy, you are the account holder for billing, and your parent controls their own memories. Your parent decides what to record, who in the family may see it, and what happens after they are gone. You do not get access to your parent's memories unless your parent gives it to you.

7. Your parent's memories belong to your family

Your parent and family own everything they record or write. You give us permission to store, process and display that content only to provide EchoMi Legacy to your family. That permission ends when the content is deleted. Your family can download everything at any time, free of charge.

When a plan ends, we keep the memories for 90 days so your family can download them or choose the Legacy Archive. After that, we delete them. If EchoMi Legacy ever closes, we will give every family its full archive before we shut down.

8. Keepsake mode, First Person mode and the Legacy Executor

Keepsake mode, the default, shares only your parent's real recordings and words they approved. First Person mode, which lets Echo speak in your parent's voice, is available only if your parent records their consent, verifies their identity and signs a Digital Likeness Directive naming who may use it. Your parent may withdraw consent at any time.

Your parent names a Legacy Executor who can pause, change or close their Echo after they are gone or can no longer decide. We follow the Directive and the Executor's instructions. Each family member decides for themselves whether to use their parent's Echo.

9. Using EchoMi Legacy fairly

You agree not to:

• create or use anyone's voice or likeness without their consent;
• record other people without their permission where the law requires it;
• upload content that is unlawful, abusive or that you have no right to share;
• use Echo to mislead anyone into thinking they are speaking with a living person;
• try to access another family's information or interfere with the service.

We may pause or close an account that breaks these rules, and will tell you why.

10. What Echo is not

Echo is a companion, not a professional. It does not give medical, legal, financial or mental health advice, and it is not an emergency service. In an emergency, call 911. Echo uses AI and can make mistakes, so please check anything important. If grief becomes heavy, Echo will gently suggest speaking with someone you trust or a professional.

11. Changes to the service and these Terms

We may improve or change EchoMi Legacy. If we make a change that materially reduces what you paid for, you may cancel for a refund of the unused part of your plan. If we change these Terms in an important way, we will email you at least 30 days before the change takes effect.

12. Our responsibility

We work hard to keep EchoMi Legacy available and your family's memories safe, and we keep backups. To the extent the law allows, our total responsibility for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits responsibility that cannot be limited by law, including your rights under consumer protection law.

13. Governing law

These Terms are governed by the laws of Ontario and the federal laws of Canada that apply there. If you live elsewhere in Canada or in the United States, you also keep any rights the consumer laws of your own province or state give you, and you may bring a claim in your local courts where those laws allow.

14. Contact us

Innovnt AI Corp., operating as FlowSolve.ai, for EchoMi Legacy
GST/HST 768804577RT0001
75 Concession 11 Road East, Freelton, Ontario L8B 1H7, Canada
hello@echomi.ai